Refund Policy

1. Overview

This Refund Policy applies to paid software subscriptions, messaging products, and related services sold by Gordion Pathway LLC ("we," "us"). Custom development or professional services under a separate statement of work may have different refund terms stated in that agreement.

2. Subscriptions

Subscription fees are generally billed in advance for each billing period. You may cancel a subscription at any time; cancellation takes effect at the end of the current paid period unless otherwise agreed in writing. We do not provide prorated refunds for unused time in a billing period, except as required by law or as described below.

3. Eligibility for refunds

We may issue a refund when:

• A charge was made in error (duplicate billing or incorrect amount)
• We fail to deliver a paid service due to a fault on our side and cannot provide a reasonable remedy within a commercially reasonable time
• Applicable law requires a refund or cooling-off right that applies to your purchase

Refund requests should be submitted within thirty (30) days of the charge date, with supporting details (invoice number, date, and reason).

4. Non-refundable items

• Completed custom development milestones already accepted
• Third-party fees passed through at cost (where disclosed)
• Services consumed in full during the period for which payment was made

5. How to request a refund

Email admin@gordionpathway.com with the subject line "Refund request," including your account email, invoice or transaction ID, amount, and reason. We aim to respond within five (5) business days. Approved refunds are returned to the original payment method when possible.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer so we can resolve the issue directly. Unresolved chargebacks may result in account suspension pending investigation.

7. Contact

Gordion Pathway LLC
5830 E 2nd St, Ste 7000 #27131
Casper, WY 82609, United States
admin@gordionpathway.com